Dear Doll Lovers,

We want to provide you with an update regarding the current website outage. At My Robot Doll, transparency is at the heart of everything we do, and we will continue to share regular updates on our progress.

Our previous e-commerce platform has decided to discontinue hosting our website, citing a perceived breach of their user policy. While we've always taken great care in curating our products, we understand that the unique nature of our industry means some hosts may perceive our products as inappropriate.

In line with our commitment to customer satisfaction, our top priorities remain:

1. Fulfilling Existing Orders: We have all order data securely backed up and are ensuring that all customers receive their orders without disruption. Factory photos and shipping will resume as planned after the Chinese New Year holiday (February 10th).
2. Supporting Existing Customers: During this time, we are prioritizing the needs of our current customers to provide a smooth and uninterrupted experience.

For new customers interested in purchasing with MRD for the first time, we kindly ask for your understanding during this period as we focus on fulfilling the needs of our existing customers.

We are making steady progress toward solutions that uphold the excellence you associate with MRD. Our team is working tirelessly to bring the website back online as soon as possible.

Once again, we appreciate your patience and support as we navigate this challenge. We are committed to resolving this swiftly and emerging even stronger to serve you better.

If you need assistance with existing orders or would like to place a new order, please contact us at support@myrobotdoll.com.

Warm regards,
- My Robot Doll Team