My Robot Doll F.A.Q.

Who is My Robot Doll?
My Robot Doll is a Belgian company founded in 2020, dedicated to providing premium customer service tailored to our clients' needs in their search for the perfect artificial companions. For more information, please visit our About Us page.

Are all products on My Robot Doll authentic?
My Robot Doll is an authorized global online retailer with a carefully curated selection in the doll industry. We maintain close relationships with the brands we offer, ensuring that all products on our website are authentic, custom-made, and delivered directly from the factories. In-stock dolls are dispatched directly from doll makers' warehouses located in California, USA, or from our own warehouse in Belgium.

Is the My Robot Doll website currently open?
My Robot Doll online store is open 24/7.

What is the availability of customer service?
We recommend reaching out to us via email at support@myrobotdoll.com for any inquiries. Our dedicated customer service team is available to assist you from Monday through Friday from 8:00 AM to 6:00 PM CET (2:00 AM to 12:00 PM ET). We strive to respond to all queries within one working day.

If I have shopped with My Robot Doll before, do I need to update anything on my account?
If you already have an account, we suggest double-checking your details like your address and phone number to ensure everything is up to date from your last order, and make any necessary adjustments if needed.
Once you're logged in and your info is verified or modified, you can go ahead and place your order. Just be sure to review everything at checkout to ensure it's all correct. If you are experiencing trouble with modifying your details, please don't hesitate to reach out to us at support@myrobotdoll.com prior to the doll shipment. Please note that after the doll has been shipped, we cannot change any information for you.

Do I need to create an account to place an order?
Creating an account is not required to place an order on My Robot Doll, but we highly recommend it for your convenience and ours in the future. With an account, you can easily keep track of your information in one place.
When you're ready to check out, you have the option to either log in if you already have an account or proceed without logging in. Simply enter your shipping and billing address, along with your payment details, you'll be asked to review the order and then complete the purchase.

How do I create an account on My Robot Doll?
Creating a new user account is simple. Just click on the “person” icon at the top of any My Robot Doll webpage and select "CREATE ACCOUNT".
To set up your account, you'll need to provide your name, email address, and a personal password. You can edit this information whenever you like. Rest assured, your details are kept confidential and will not be shared with third parties.

How can I update my personal information?
To update your personal information, log into your My Robot Doll user account and click on "Account Details". From there, you can view and make changes to all of your information.

What should I do if I forget my password?
If you forget your password, don't worry! You can click on the “person” icon at the top of any My Robot Doll webpage, then select "Did you forget your password?", and enter your email address. Within a few minutes, you'll receive an email with a link to reset your password.

How can I place an order with My Robot Doll?
For detailed information on how to place an order, we recommend visiting our dedicated video. We also have a page about the ordering process, outlining the steps involved on our website. This page is conveniently divided into sections for custom orders and in-stock orders. Depending on your specific situation, one of these sections will be particularly relevant to you.
If you have any further questions or need assistance, please don't hesitate to reach out to us at support@myrobotdoll.com.

Can I cancel my order after placing it?
After placing your order, you have a 24-hour cooling-off period during which you may cancel or modify your purchase. Please note that cancellations within this timeframe are subject to a standard cancellation fee, which includes a $100 transaction charge + 7% of the total order amount. Should you choose to cancel, we will issue a refund for the order amount minus the cancellation fee, using the same payment method originally used for the purchase.
To minimize waiting time, we will forward your order to the factory for production once the 24-hour period has passed. Once production has begun or the package has been dispatched, we are unable to cancel your order. Please consider your selections carefully to ensure they meet your needs.

How many times can I modify my order?
To ensure your order meets your expectations, please carefully review your selections before finalizing your purchase. If you need to make any modifications, kindly consolidate all your requested changes and communicate them to us via email within 24 hours of placing your order. After we have submitted your orderto the factory, we are unable to accommodate further changes.

Do you ship worldwide?
Yes, we do! We ship to customers all over the world.
If your country is not listed among our standard shipping destinations (North America, Europe, Russia, Australia, New Zealand, Japan, Singapore, or Taiwan), please reach out to us via email at support@myrobotdoll.com. Our team will assist you in arranging delivery to your country. You can also find comprehensive shipping information on our Shipping, Returns, and Store policy page.

My country is not listed in the delivery countries. How can I place an order?
Even if your country is not listed on our website, such as Japan, Singapore, or Mexico, we can still make delivery arrangements for you. For more information and assistance regarding delivery to your country, please contact support@myrobotdoll.com.

Which courier do you use for shipping?
For international shipments of full-size sex dolls from China, we primarily utilize UPS, known for their capability to manage large packages efficiently. For deliveries of in-stock dolls, customers can choose between UPS and FedEx, depending on availability and logistics. Typically, our brand warehouses collaborate with a single courier to minimize shipping expenses. For orders dispatched from our Belgium warehouse, FedEx is our courier of choice. Should you require specific information regarding the courier service for a particular in-stock doll, please reach out to our customer support team at support@myrobotdoll.com.

What are the shipping costs?
We offer free worldwide shipping on orders over $200 USD. However, for orders under $500 USD that include items from different doll makers, an additional shipping and handling fee is required due to the extra processing time needed, and we may not be able to ship all items in one package.
Duties and taxes are not included in our pricing and may be applied based on the customs regulations of the destination country. For detailed information on shipping costs, duties, taxes, and other related matters, please visit our Shipping, Returns, and Store policy page.

Will my packaging be discreet?
Absolutely! Your privacy and confidentiality are important to us. We use durable, plain cardboard boxes with no identifiable labels or branding to ensure discreet packaging.

How do I get my tracking number?
Once your doll is dispatched, you will receive an email with your tracking number. For custom orders, this typically occurs within 3 working days after shipment validation. For in-stock orders, you can expect to receive your tracking number within 3 working days after placing your order on My Robot Doll.

When can I expect to receive my order?
Once your doll is dispatched, you will receive an email with your tracking number. For custom orders, this typically occurs within 3 working days after shipment validation. For in-stock orders, you can expect to receive your tracking number within 3 working days after placing your order on My Robot Doll.

The average delivery time depends on both shipping + production time. For in-stock dolls, the delivery time is equal to the shipping time, as the doll is already produced. For custom orders, TPE models typically require between 15 to 30 days, while silicone dolls may take 40 to 60 days to produce. You can find more details on our Shipping, Returns, and Store policy page. Detailed shipping time estimates for different destinations are provided below:

• USA & Canada: 7 to 12 days
• European Union: 5 to 10 weeks
• UK, Switzerland, Norway: 10 to 15 days
• Australia, Romania: 10 to 15 days (with additional shipping fees of $100 to $300)
• Israel, Turkey, New Zealand: 10 to 25 days (with additional shipping fees of $100 to $300)
• Chile, South Africa: 10 to 25 days (with at least $300 extra shipping fees)
• Japan, Singapore, Taiwan: 5 to 8 days
• Russia: 45 to 65 days

Will the delivery driver call me before delivery?
Generally, UPS and FedEx drivers do not contact recipients before delivery. We recommend tracking your package status online using the tracking number provided in your email notification. If you need further assistance, please reach out to our customer service at support@myrobotdoll.com.

I will be traveling and cannot receive my doll. Can you schedule the delivery for me?
Please note that delivery scheduling must be handled directly by the recipient due to privacy policies and compliance regulations. Typically, we send shipment validation prior to dispatching your package. During this process, please communicate your availability to your corresponding customer service representative. They will arrange the most suitable dispatching time for your package.
In case of sudden unavailability after dispatch, you can directly contact FedEx or UPS customer service to arrange delivery at the nearest pickup center or reschedule for a more convenient date.

What currency is used on your website and which currencies do you accept for payment?
We use US Dollar (USD) as the primary currency for pricing. We accept payments in multiple currencies including USD, EUR, GBP, CHF, NOK, CAD, AUD, DKK, SEK, SGD, CZK, and JPY. If you prefer to receive a quote in your own currency, please contact us for assistance.

How can I pay?
We offer a variety of payment methods including ACH/Wire/Bank Transfer, Mastercard, Apple Pay, PayPal, Visa, American Express, Maestro, iDeal and Google Pay. For more details on payment methods, please refer to the “Payment Methods” page on our website.

I want to pay in a different currency. What exchange rate do you apply for conversions when using bank transfer?
To streamline the payment process and minimize costs, we maintain local bank accounts in various currencies such as EUR, USD, AUD, GBP, SGD, and CAD. This allows for convenient and cost-effective bank transfers within your currency area.
For payments made in EUR, USD, AUD, GBP, or CAD via bank transfer, we offer a favorable exchange rate without any commission. Additionally, we accommodate payments in other currencies through Swift payment to our European bank account, ensuring flexibility for all customers.

Will my billing be discreet?
Your credit card statement will display the billing as "Skylite SRL," ensuring discretion and privacy regarding your purchase.

If I choose to receive emails after placing an order, what type of content will I receive?
You'll receive our monthly Newsletter and an invitation to join our exclusive community, reserved only for our clients. Our newsletter showcases the latest releases from My Robot Doll, client reviews, and fan pictures.

Do I need to be a client to access this exclusive content? How can I subscribe?
No, our Newsletter is open to everyone. However, our doll community is exclusive to our customers. To subscribe, simply enter your email address in the designated field located at the bottom of My Robot Doll’s homepage. Then, click on "SUBSCRIBE" to complete the process.

How can I unsubscribe from the newsletter?
You can unsubscribe from our newsletter at any time by clicking on the "unsubscribe" link found at the bottom of the newsletter. If you have any further questions or need assistance, please don't hesitate to contact our Customer Care team at support@myrobotdoll.com.