Update on Website Outage
We want to provide you with an update regarding the current website outage. At My Robot Doll, transparency is at the heart of everything we do, and we will continue to share regular updates on our progress.
Our previous e-commerce platform has decided to discontinue hosting our website, citing a perceived breach of their user policy. While we've always taken great care in curating our products, we understand that the unique nature of our industry means some hosts may perceive our products as inappropriate.
In line with our commitment to customer satisfaction, our top priorities remain:
- Fulfilling Existing Orders: All order data is securely backed up, and we are ensuring that all customers receive their orders without disruption. Factory photos and shipping will resume as planned after the Chinese New Year holiday (February 10th).
- Supporting Existing Customers: During this time, we are prioritizing the needs of our current customers to provide a smooth and uninterrupted experience.
We are making steady progress toward solutions that uphold the excellence you associate with MRD. Our team is working tirelessly to bring the website back online as soon as possible. Once again, we appreciate your patience and support as we navigate this challenge.
If you need assistance with existing orders or would like to place a new order, please contact us at support@myrobotdoll.com.
How to Place an Order?
Option 1: Order via Email
If you already know the exact doll and configurations you'd like to purchase, simply email the details to support@myrobotdoll.com, including:
- The doll model and desired configuration
- Your shipping address
Our customer support team will respond promptly with a quotation and guide you through the billing process.
Option 2: Use an Order Form
Prefer a structured form? Use our order form here: Order Form.
- In-Stock Dolls, Ready for Immediate Dispatch from the USA
- Custom TAYU dolls: Take advantage of our launch promotion (29th Jan-3rd Feb)
- Custom Full TPE or Silicone Head with TPE Body Dolls
- Custom Full Silicone Doll
For additional assistance, please contact us at support@myrobotdoll.com.